Terms & Conditions — Raad Group

These Terms govern your access to and use of Raad Group’s website and services. By contacting us or using our services you agree to these Terms.

1. Parties & scope

These Terms apply between Raad Group (“we”, “us”) and any client or potential client (“you”). They cover our marketing services, campaign management, pilot programs, consulting, and related deliverables unless a separate signed agreement sets different terms.

2. Proposals, pilots & service packages

• Proposals & scope: We will provide a proposal or brief outlining the scope, deliverables, KPIs and fees. The scope in the signed proposal controls.

• Pilot programs: If agreed, pilot terms (duration, KPIs, fees, escrow) will be set out in the pilot brief. Pilots are designed to demonstrate performance; conversion to a retainer is subject to a new agreement unless otherwise agreed.

3. Fees & payment

• Fees, payment schedule, and invoicing will be set out in the proposal.

• Payment is due as stated on the invoice. Late payments may incur interest and suspension of services.

• For retained services, recurring fees are payable monthly (or as agreed).

• Refunds: any refunds are subject to the written terms of the relevant proposal or pilot brief.

4. Client responsibilities

You will provide timely access to materials, contacts, approvals and information needed to perform services. Delays in providing these may delay deliverables and may incur additional charges.

5. Intellectual property

• We retain ownership of methods, playbooks, templates and materials developed prior to or independent of the engagement.

• On full payment of invoices, we grant you a licence to use campaign deliverables for the agreed purpose.

• You warrant that any materials you provide (content, assets) do not infringe third-party rights and you have permission to use them.

6. Confidentiality

Each party will keep confidential the other’s confidential information and use it only to perform these Terms. Confidential information excludes public domain or independently developed information.

7. Warranties & disclaimers

• We will perform services with reasonable skill and care.

• We do not guarantee specific commercial results (except where specific KPI guarantees are expressly agreed in writing).

• Except as expressly stated, services are provided “as is” and without other warranties.

8. Limitation of liability

• To the maximum extent permitted by law, our liability for any loss or damage arising out of these Terms is limited to fees paid by you to us for the specific services giving rise to the claim in the 12 months prior to the claim.

• We are not liable for indirect, special, or consequential losses (including lost profit).

9. Indemnity

You agree to indemnify us against claims arising from your breach of warranties, misuse of deliverables, or materials you supply.

10. Termination

Either party may terminate on written notice if the other materially breaches these Terms and fails to cure within 30 days. On termination you pay for work performed up to termination date.

11. Data protection

Both parties will comply with applicable data protection laws. Where personal data is processed, the parties will document roles (controller/processor) and ensure appropriate safeguards.

12. Miscellaneous

• Entire agreement: These Terms and the signed proposal constitute the entire agreement.

• Changes: We may update these Terms; material changes will be communicated.

• Contact: For all notices and data requests contact legal@raad-group.com.